Support Center Homepage
Welcome!
This Support Center contains all means by which you can obtain information concerning any area of
Vivace — the NFMC Online Festival Management System. As the name implies, we are here to help you with all aspects of the site's navigation, Student and Festival Management, and Bulletin Advisor Management!
Before you begin the new Festival year,
please review current Vivace support helps below.
Click on any link in the Table of Contents to be taken to various helps.
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NFMC takes the responsibility of protecting and securing all personal information seriously. As you are aware, Vivace asks for a student’s full name and date of birth for Festival participation. This is done for two reasons: to prevent duplication of a student in the system, and to see that Bulletin age progression rules are followed. As in banking, medical, insurance, school systems, and youth organizations, etc. across the country, Vivace uses powerful encryption means to protect the site. In fact, the database with all vital personal information is stored on a separate server not even connected to the Internet. Consequently, without direct access, none of the personal information or student lists can be “mined” by any means. Furthermore, Festival/Area Admins and Teachers have very limited access to only their own student lists. They can never see or obtain a large “dataset” of students.
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Table of Contents
- FAQs (Frequently Asked Questions)
- Vivace Webinars
- Whom to Contact for Support and Personal Help
- Documents and Videos Intro | How to Find
- HELPS for ~ NEW ~ ONBOARDING FESTIVAL/AREA ADMINS
- HELPS for ALL USERS
- HELPS for TEACHERS
- HELPS for FESTIVAL AREA ADMINS
- HELPS for STATE ADMINS
- HELPS for BULLETIN ADVISORS
- HELPS for NATIONAL ADMINS
- AT-A-GLANCE Festival Timeline and Who Can Do What in Vivace . . .
- Using Help Documents, Videos, and Tabs between Sites
- MEMOS (reminders, clarifications, etc)
- New Vivace Functionalities
- Repertoire Approval Checklist
FAQs Frequently Asked Questions
Click here for answers for the most Frequently Asked Questions!
Vivace Webinar for New Festival/Area Admins
June 2021 Webinar Video (1:19:00)
Table of Contents | Vivace Login
Whom to contact for Support and Personal Help
If you have reviewed the support documentation while working on the site and also viewed the videos but still have an issue, please escalate to the contact person one level above you as seen in this Support Flow Chart. You will receive a response by email. (click for Support—Personal Help)
Table of Contents | Vivace Login
Documents and Videos Intro | How to Find
These documents and videos are designed for all users of the NFMC Online Festival Management System (Vivace). They may be accessed by all, but be mindful that there are different access levels assigned to specific roles which allow specific functions.
Festival and State Admins must be thoroughly familiar with the All Users and Teacher Help documentation and view the videos first, because the basic Student Management and Festival Registration instructions are not repeated in the Festival and State Admin documents.
To see any documentation or video:
1) Scroll down to (or click links in the TOC) the listing for your role—Teacher, Festival/Area Admin, State Admin, Bulletin Advisor and National Admin.
2) Find the subject.
3) Hover over the text and click to be taken to the document or video (duration listed).
4) Read "Using Help Documents and Videos" first.
Table of Contents | Vivace Login
Using Help Documents, Videos and Tabs between Sites
- We suggest you be on the Festivals Management site (Vivace) when reviewing any help document.
- Also, when reviewing a video to learn a procedure, we suggest you have the video open in one browser tab and the Festivals Management site (Vivace) open in another browser tab for easy navigation between the two.
Table of Contents | Vivace Login
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HELPS for ~ NEW ~ ONBOARDING FESTIVAL/AREA ADMINS |
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HELPS for ALL USERS Videos |
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HELPS for TEACHERS |
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HELPS for STATE ADMINS |
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HELPS for BULLETIN ADVISORS |
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HELPS for NATIONAL ADMINS Video |