Support Center Homepage

Welcome!

This Support Center contains all means by which you can obtain information concerning any area of Vivace — the NFMC Online Festival Management System. As the name implies, we are here to help you with all aspects of the site's navigation, Student and Festival Management, and Bulletin Advisor Management!

Before you begin the new Festival year,
please review current (2020-2021) Vivace support helps below.
Click on any link in the Table of Contents to be taken to various helps. 

Hint: You can search any text on any web page by entering Ctrl-F (PC) or Cmd-F (Mac).
Then, type the text in the little box that appears on the screen. Voilà! See the text instantly highlighted everywhere it appears on a page.

 


SECURITY  STATEMENT| PRIVACY POLICY


NFMC takes the responsibility of protecting and securing all personal information seriously. As you are aware, Vivace asks for a student’s full name and date of birth for Festival participation. This is done for two reasons: to prevent duplication of a student in the system, and to see that Bulletin age progression rules are followed.

As in banking, medical, insurance, school systems, and youth organizations, etc. across the country, Vivace uses powerful encryption means to protect the site. In fact, the database with all vital personal information is stored on a separate server not even connected to the Internet. Consequently, without direct access, none of the personal information or student lists can be “mined” by any means. Furthermore, Festival/Area Admins and Teachers have very limited access to only their own student lists. They can never see or obtain a large “dataset” of students.

Please note the security indication “s” in the Vivace web address: https://festivals.nfmc-music.org. NFMC affirms our commitment to protecting the privacy and safety of all Vivace users while also providing the opportunity for everyone who desires to be able to participate. Click here to read the full PRIVACY POLICY. 

Table of Contents


FAQs Frequently Asked Questions

Click here for answers for the most Frequently Asked Questions!


Vivace Webinar for New Festival/Area Admins

June 2021 Webinar Video (1:19:00)


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Whom to contact for Support and Personal Help

If you have reviewed the support documentation while working on the site and also viewed the videos but still have an issue, please escalate to the contact person one level above you as seen in this Support Flow Chart. You will receive a response by email. (click for Support—Personal Help)




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Documents and Videos Intro | How to Find

These documents and videos are designed for all users of the NFMC Online Festival Management System (Vivace). They may be accessed by all, but be mindful that there are different access levels assigned to specific roles which allow specific functions.

Festival and State Admins must be thoroughly familiar with the All Users and Teacher Help documentation and view the videos first, because the basic Student Management and Festival Registration instructions are not repeated in the Festival and State Admin documents.

To see any documentation or video:
1) Scroll down to (or click links in the TOC) the listing for your role—Teacher,  Festival/Area Admin, State Admin, Bulletin Advisor and National Admin.
2) Find the subject.
3) Hover over the text and click to be taken to the document or video (duration listed).
4) Read "Using Help Documents and Videos" first.

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Using Help Documents, Videos and Tabs between Sites

  • We suggest you be on the Festivals Management site (Vivace) when reviewing any help document.
  • Also, when reviewing a video to learn a procedure, we suggest you have the video open in one browser tab and the Festivals Management site (Vivace) open in another browser tab for easy navigation between the two.

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HELPS for ~ NEW ~ ONBOARDING FESTIVAL/AREA ADMINS
June 2021 Webinar Video
 (1:19:00)

• Video - Manual Entry of Historical Performance Data (17:05) 
• Coach and Admin Commonly Asked Questions

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HELPS for ALL USERS
All Users Guide (PDF help document)
AT-A-GLANCE Festival Timeline and Who Can Do What in Vivace . . . (PDF printable chart)
Icon List Page

Videos
Vivace Overview   (9:16)
Getting Started (18:21)
Navigating the Site (24:47)
Printing Web Pages from the Site (3:40)
Navigating the Help System (7:28)

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HELPS for TEACHERS
Teacher Guide (PDF help document)
AT-A-GLANCE Festival Timeline and Who Can Do What in Vivace . . . (PDF printable chart)
Icon List Page

Videos—Student Management
Adding a Student | Finding a Student | Avoiding Duplication of a Student (12:19)
Handling a Student with More Than One Instrument | Associating a Student with a New Teacher (5:54)
Downloading a Student History | Downloading Rating Sheets (5:53)
Archiving a Student (2:34)

Videos—Registration
PLEASE NOTE: In the two videos below, the process for requesting a composer be added to the database has changed. Read the Teacher Guide (above) for the latest information.
Registering a Solo Event (16:17)
Registering a Duet, Trio, or Quartet (10:27)

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HELPS for FESTIVAL AREA ADMINS
Festival/Area Admin Guide (PDF help document)
Helping a Teacher Who Does Not Have an Online Presence
Festival/Area Admin Guide (PDF help document)
AT-A-GLANCE Festival Timeline and Who Can Do What in Vivace . . . (PDF printable chart)
Icon List Page
Repertoire Approval Checklist
Coach and Admin Commonly Asked Questions

Videos—Festival Management
Editing Festival Area Personnel (4:42)
Activating a Legacy Teacher (5:37)
Adding a New Teacher | Archiving a Teacher (5:04)
Adding a New Festival | Editing an Existing Festival (4:55)
Declaring a Solo Class (3:36)
Reviewing and Approving a Registration (9:48)
Deleting a Registration (3:58)
Invoicing Teachers  (6:14)
Manual Entry of Historical Performance Data (17:05)

Videos—Festival Scheduling
Using the Setup Tab (8:46) 
Using the Pre-Schedule Tab (17:06)
Using the Allocation Tab (3:28)
Using the Schedule Tab | Emailing Schedules and Invoices (Teachers Tabs) (8:11)
Downloading Reports (including Rating Sheets) (15:56)
Invoicing Teachers (6:14)

Videos—Post Festival
Downloading Reports (including Rating Sheets) (15:56)
Entering Performance Ratings—Keyboard Entry (8:33)
Entering Performance Ratings—Barcode Scanner/Reader-facilitated Entry (6:44)  (Click here for barcode scanner/reader recommendations.)

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HELPS for STATE ADMINS
State Admin Guide (PDF help document)
AT-A-GLANCE Festival Timeline and Who Can Do What in Vivace . . . (PDF printable chart)
Icon List Page

Videos
Designating Festival/Area Admins (4:49)

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HELPS for BULLETIN ADVISORS
Bulletin Advisor Guide (PDF help document)
AT-A-GLANCE Festival Timeline and Who Can Do What in Vivace . . . (PDF printable chart)

Video
Entering Bulletin Data: How to Enter Repertoire Selections for a New Bulletin (9:29)

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HELPS for NATIONAL ADMINS
National Admin Guide (PDF help document—in progress)
AT-A-GLANCE Festival Timeline and Who Can Do What in Vivace . . . (PDF printable chart)

Video
Authorizing a New Festival Area (1:53)

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