Frequently Asked Questions

For All Users | For Teachers | For Festival/Area Admins and State Admins


All Users

What device and browser should I use?
Please be aware that the new system (Vivace) needs to be accessed on a desktop or laptop computer. While you may be able to get logged in on your phone or tablet, however, not all aspects of the system are configured to work properly on mobile devices. Specifically, it affects what you see on the screen, and you will have issues, but we want to help you avoid those by using the correct device. The system is not currently supported for cell phones or tablets. Use Google Chrome, Firefox, or Safari as your web browser.

Is there an overview or timeline for Festival?
Yes! Let us help you take the mystery out of the Festival experience! Take a look at the new AT-A-GLANCE Festival Timeline and Who Can Do What document. It is a quick look at the timeline and which tasks everyone should/can do. Click here to see (and download) the document.

How can I enable the pop-up function for Vivace only?
Most web browsers include a feature to block pop-up windows. This eliminates unwanted or bothersome pop-up windows. However you will want to enable the feature for https://festivals.nfmc-music.org/ (Vivace) in order to download rating sheets, reports, schedules, etc. Learn how.

How do I take a screen shot?
There are a number of ways to take a screen shot. The method and the location where the shot is saved varies according to your MAC or PC brand and model. If you are uncertain, click here to research for your particular computer.

What if Search or Find stops functioning?
When the search function does not work, clear the browser cache for that page only by holding down Shift and clicking Refresh.

What if something does not function or items do not appear on the screen?
Contact your Festival/Area Admin and 1) tell if you are using a MAC or PC, and 2) which browser you are using.

(return to Support Center)


Teachers

What if I accidently choose the wrong instrument when adding a new student?
First, archive the student with the incorrect instrument. Then, add the student with the correct instrument.

What if I can't I find a composer?
There are a few tricks which will help you quickly find composers, titles and names—especially those with diacritical/accent marks. Complete the steps on this link first before contacting your Festival Area Admin.

What if I have trouble finding what I want when I search?
Less is best! See why and how.

What if I notice an error in an unapproved registration?
You may edit any unapproved registration (pieces, durations, etc) by clicking the edit icon.

What if I notice an error in an approved registration?
You will need to contact your Festival/Area Admin to correct an error in an approved registration (pieces, durations, etc) .

How do I delete a registration?
You may delete a registration by clicking the red trash can icon.
(The 6-step, easy solution is found on page 7 of the Teacher Guide and also below.
However, if an approved registration needs to be deleted, you will need to contact your Festival/Area Admin.

  • Click the Students tab to see your list of students.
  • To the right of the student’s name, click the Go to Performance icon in the Action column.
  • See Registered in the Status column for that student.
  • Click the Edit icon to make changes and Save.
  • To delete a registration before it has been approved, click the Trash Can icon.
  • If an approved registration needs to be deleted, you will need to contact your Festival/Area Admin.

How do I enter a Theory Event registration?
To enter a student in the Theory Event, see “Musicianship” at the very bottom of the Events choices and click. Choose Theory.

How can I enter the school grade when the "combine" option is selected during a concerto registration?
The school grade field automatically displays when the option to "combine events" is selected during a concerto registration. Enter the student's current school grade in the field.

Why is the entire bar code not printing on my Rating Sheets?
To insure the bar code prints on Rating Sheets, be sure to test print first! If the bar code does not fully print, adjust the scaling settings in your print dialogue window.

When I print a Rating Sheet for a duet or other ensemble, why is only the first student registered listed on the Rating Sheet?
Currently, the system only prints on the Rating Sheet the first student registered in any ensemble. However, when the rating is recorded via scanner or manually, the other partner(s) will automatically receive the rating for that event. Their grades will not be visible on the Student History Report until all the Festival's ratings are certified. Before certification, the grades are visible to the Festival Admin.

How can I schedule Theory Event students and see a report?
Registrations for the Theory Event must be approved, but they are not scheduled. You will be able to see all approved registrations on the Theory Event Register report found in the Report listings.

How can I download and print PDFs?
MAC Users:
In order to read and print the help documentation, use the Preview Reader found on most MACs. Check the Mac AppStore if you do not have it. Also, switching from Safari to Chrome might help as well.
Non-MAC Users:
In order to read and print the help documentation, download the free reader at https://get.adobe.com/reader/.
NOTE: Uncheck the McAfee "Optional Offers" if you do not wish to install the McAfee utility.
To print: print directly from the Adobe PDF menu or download and print.

(return to Support Center)


Festival/Area Admins & State Admins

How can I add the the second chairman of my Festival Area?
For security reasons, only the State Admin has the permission to add the second Festival Area Admin.

What if I am a MAC user and the Scheduling Module is not displaying correctly?
MAC users should use Chrome or Firefox browsers in order for Vivace to display correctly in the Scheduling Module.

How can archive a student's relationship with a teacher from another Area?
When a student from a different Festival Area needs to be archived, Admins are able to see the previous teacher's name.

How can I edit or delete a registration?
You may edit a registration (pieces, durations, etc) by clicking the edit icon.
You may edit an approved registration (Festival review, click the magnifying glass icon, make changes, save) or delete (click red trash can icon).

When pre-scheduling, the times display is in military time (Admins using MAC and Safari). Can I change this?
This is a browser issue. We suggest you change to Chrome or Firefox, preferably Firefox.

How can I schedule Theory Event students and see a report?
Registrations for the Theory Event must be approved, but they are not scheduled. You will see all approved registrations on the Theory Event Register report found in the Report listings after your schedule is complete.

What if the little Approved or Non-approved buttons stop responding when I am working on registrations?
If this happens, set your browser magnification a little lower to resume the function of these buttons.
Google “browser magnification” to learn how to do this on your computer (Mac or PC) and your browser (Chrome, Firefox, Safari). If the problem persists, contact your State Admin or your computer-savvy student.

How do I check a publisher when approving registrations?
Simply click the edit icon to see the complete registration.

Can Reviewers approve or not approve registrations?
Yes, they may approve or not approve registrations and send emails (from within the system) for unapproved registrations.

Do Reviewers have permission to enter ratings?
Only the two people assigned as Area Administrators (and Raters) have the ability to enter ratings after a Festival. NOTE: Only the State Festival chair has permission to assign Festival/Area Administrators.

Can the same person enter ratings in Pass 1 and Pass 2?
The preferred method of entry is for Pass 1 to be completed by a different person than Pass 2. Since Reviewers are not at the permission level to enter ratings, this requires that there be two Area Admins.
Reminder: Only the State Admin can add the second Festival Admin.
It is acceptable for one Admin to enter the ratings for the other Admin's students in both Pass 1 and 2.

What barcode scanner is recommended for recording ratings?
Click here for barcode scanner/reader recommendations. (A barcode scanner/reader can be used to enter performance ratings in the system.)

Why aren't my reports downloading?
Read the next answer below.

How can I download and print PDFs?
MAC Users:
In order to read and print the help documentation, use the Preview Reader found on most MACs. Check the Mac AppStore if you do not have it. Also, switching from Safari to Chrome might help as well.
Non-MAC Users:
In order to read and print the help documentation, download the free reader at https://get.adobe.com/reader/.
NOTE: Uncheck the McAfee "Optional Offers" if you do not wish to install the McAfee utility.
To print: print directly from the Adobe PDF menu or download and print.

(return to Support Center)